Cancellation

A free quote is not a booking. You can ignore it, or tell us you do not want to go ahead, at any time before you agree the work.

After you agree a job

If you agree the work by phone, email or WhatsApp, you can cancel within 14 days of that agreement. This is the cancellation right for a service booked at a distance.

If you ask us to start during those 14 days and then cancel, you pay a fair amount for the work already done. If the job is finished in that time because you asked us to start, the right to cancel can end.

To cancel, email info@starfencingandlandscaping.co.uk or call 07767 464 143. Give your name, the address of the job, and what you want to cancel. We will confirm we have received it.

If we cannot do a job we have agreed, we will tell you. If you have paid for work we have not done, we will return that money.

The terms explain when a quote becomes a job.